Update on St Ives Retirement Living COVID-19 Scenario Planning for Next of Kin or Emergency Contact
Sunday 31st January 2021
First case of community transmission within Western Australia
As we are sure you have seen in the media, today Western Australia reported the first case of community transmission Coronavirus (“COVID-19”) since 11 April 2020. Further to our recent update in November 2020, we just wanted to let you know that today we have stood up the St Ives Crisis Management Team to meet on a daily basis to actively monitor the situation that is unfolding.
Should there be three (3) consecutive days of community transmission in WA, we will likely take further steps to protect your loved ones health, safety, and wellbeing. As outlined previously, at this time, we will consider enhancing restrictions across the village including closure of all communal facilities and ceasing all events and non-essential services, together with additional precautions. This will be for 14 days and be subject to regular and ongoing review.
At this time, there will also be screening put in place for all visitors and all staff and people invited on site by St Ives, together with Home Care providers will be required to wear face masks.
Should there be three (3) days of community transmission (or cases from an unknown source, beyond hotel quarantine) across WA, we will likely enact the following measures:
- Enhanced restrictions across the villages including the closure of all communal facilities and services, and cancellation of all events for at least 14 days (subject to regular and ongoing review) –we will consider the nature and location (metro or regional) prior to a final decision being made;
- All staff will be required to wear masks while at work, maintain social distancing (wherever possible), required to increase cleaning measures, and practice good hand/cough/sneeze hygiene;
- All staff and visitors or contractors who attend a village at the request of St Ives will be health screened (and where appropriate, temperature checked) prior to admittance;
- Revert to private by appointment sales tours with health and temperature checks;
- Re-introduction of resident wellbeing and welfare calls; and
- Enhanced cleaning protocols.
Should there be widespread community transmission across WA, it is likely that the WA government will mandate a community lockdown. In this case, we will comply with all directions of the WA government, like we did earlier in the year. We may however go beyond this, if it is deemed necessary. In this situation, our approach is to, in addition to measures from scenario 1:
- Only require essential staff to remain on site at Villages;
- Request (if not government mandated) that all residents wear a mask when beyond the confines of their own residence and that visitors wear a mask at all times while on site;
- Limit, as far as practicable, access to villages with enhanced requirements around health screening, temperature checking and check-in/out procedures to assist with contact tracing – where required, we may seek to place staff or security at single entry/exit points to ensure adherence to the measures; and
- No sales tours or non-essential activities.
We have also planned for the unlikely event of a positive case of COVID-19 within our villages, both from a resident and staff perspective to ensure deep cleaning and this may also result in further lockdowns to impacted village/s. We are prepared to act swiftly in this situation to protect your loved one/s health, however we certainly hope that we don’t have to put this into practice.
With all of this in mind, if you are visiting your loved one/s, we ask that you continue to:
- Sanitise or wash your hands upon entry to the village and upon entry to communal areas;
- Stay away from the village if you are unwell, or have recently been unwell or have recently been in contact with someone who has been unwell – regardless of how minor the illness;
- Maintain physical distance of 1.5m between your loved one/s;
- Limit your access to communal facilities – we have requested that residents entertain their loved one/s within their own residence or an outdoor area near their home;
- Consider your own personal health situation, including recommendation to have a flu vaccination – note this is not mandated as is the case with residential care facilities, however we do recommend it; and
- Practice good hand and cough hygiene.
We thank you for your support during these times and let us hope that this is an isolated case – rest assured we are prepared for any eventuality that occurs.
If there is anything we can do to further assist or if you have any concerns or questions in relation to this, please don’t hesitate to reach out to the Village team or email firstname.lastname@example.org.
We thank you again for your understanding and support during these difficult times.
Chief Executive Officer
General Manager, Operations